ok4444 Privacy Policy

1 Data Controller

ok4444 acts as the data controller in respect of all personal data collected through the ok4444 platform. As data controller, ok4444 determines the purposes for which your personal data is processed and the means by which that processing takes place. References in this Policy to "ok4444", "we", "us", or "our" refer to the entity operating the ok4444 platform.

If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please contact our support team via live chat available on the ok4444 platform at any time of day or night. You may also write to us by email at the address set out in Section 12 of this Policy.

2 Data We Collect

ok4444 collects personal data that is necessary to provide its services to players based in Bangladesh and other jurisdictions. The categories of personal data we collect are set out in the table below:

We do not collect sensitive special-category data (such as health data, biometric data, or political opinions) unless you voluntarily disclose such information in the course of a support interaction or responsible gaming assessment, in which case it is handled with heightened confidentiality.

3 How We Collect Data

ok4444 collects personal data through the following channels:

• Direct provision by you: Data you enter when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or responding to a promotional survey.
• Automated collection: Technical and usage data collected automatically when you access the ok4444 platform, including data gathered via cookies, web beacons, server logs, and similar tracking technologies (see Section 6 for full cookie details).
• Payment processors: Transactional confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners when you initiate a deposit or withdrawal. ok4444 does not store full payment account credentials; only the reference information needed to match and verify a transaction is retained.
• Identity verification services: Where ok4444 uses a third-party KYC verification provider to validate document authenticity, that provider may return a verification result and risk score to ok4444. The underlying document images are processed by the provider in accordance with its own privacy policy.
• Fraud prevention and analytics partners: Aggregated risk signals and device fingerprint data from approved security partners used exclusively for fraud detection and account protection purposes.

4 Purposes & Legal Basis for Processing

ok4444 processes personal data only where a lawful basis exists for doing so. The primary purposes for which we process your data, together with the applicable legal basis, are as follows:

• Contract performance: Processing your registration, managing your account, accepting deposits, processing withdrawals, settling bets, and delivering gaming services. This processing is necessary to perform the contractual relationship between you and ok4444.
• Legal and regulatory compliance: Conducting KYC identity and age verification, monitoring transactions for anti-money laundering (AML) purposes, retaining records as required by applicable law, and responding to requests from competent authorities. This processing is necessary to comply with legal obligations applicable to ok4444.
• Legitimate interests: Detecting and preventing fraud, protecting platform integrity, managing responsible gaming risk, improving the platform's functionality and user experience, and conducting aggregate analytics on gaming patterns. We process data for these purposes on the basis of ok4444's legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: Sending promotional emails, SMS messages, or push notifications about bonuses, new games, seasonal offers (such as Eid or BPL promotions), and other marketing communications. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing message.

5 Data Sharing & Third Parties

ok4444 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only with the categories of recipients described below, and only to the extent necessary for the stated purpose:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process deposit and withdrawal transactions. These partners process only the minimum data necessary to execute and confirm the transaction.
• KYC and identity verification providers: Third-party providers used to validate the authenticity of identity documents submitted during account verification. These providers are contractually bound to process data solely for verification purposes and to maintain appropriate security standards.
• Game content providers and studios: Providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to deliver game content. They do not receive your full name, contact details, or financial information.
• Fraud prevention and security services: Approved providers of device fingerprinting, IP reputation, and transaction risk scoring services. Data shared is technical in nature and does not include full identity documentation.
• Customer support platforms: Live chat and ticketing software providers used to facilitate player support interactions. Communication data is processed by these providers on ok4444's behalf under data processing agreements.
• Competent authorities: Law enforcement agencies, financial intelligence units, or other regulatory bodies where ok4444 is legally required to disclose information. ok4444 will notify affected players of such disclosures where permitted by law.

All third-party processors engaged by ok4444 are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with ok4444's documented instructions.

6 Cookies & Tracking Technologies

ok4444 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. The cookies used on the ok4444 platform fall into the following categories:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without preventing access to core platform features.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming tool configurations. Disabling these cookies will not prevent access to the platform but may reduce the personalisation of your experience.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — including pages visited, time on page, and feature usage — to help ok4444 identify and resolve usability issues and improve content relevance.
• Security and fraud prevention cookies: Used to detect unusual access patterns, identify devices associated with known fraudulent activity, and protect your account from unauthorised login attempts.

Most web browsers allow you to manage cookie preferences through the browser settings menu. Blocking all cookies may impair your ability to log in or use certain features of the ok4444 platform. ok4444 does not use cookies to serve third-party advertising.

7 Data Retention

ok4444 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a period of five (5) years following permanent account closure, to comply with AML record-keeping requirements and to handle any retrospective disputes or legal claims.
• KYC verification documents: Retained for a minimum of five (5) years following account closure, or longer where required by applicable financial crime legislation.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or for the duration of any open dispute.
• Technical and session log data: Retained for up to twelve (12) months in rolling logs, after which it is aggregated or deleted.
• Marketing consent records: Retained for the period during which consent is active plus two (2) years following withdrawal of consent, to demonstrate compliance with consent obligations.

When personal data is no longer required and the applicable retention period has elapsed, ok4444 securely deletes or irreversibly anonymises that data in accordance with industry-standard data destruction practices.

8 Data Security

ok4444 employs a layered, defence-in-depth approach to protecting the personal data it holds. The technical and organisational security measures in place include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ok4444 platform, ensuring that login credentials, payment information, and personal data cannot be intercepted in transit.
• Encryption at rest for sensitive personal data fields including identity document references, financial account identifiers, and KYC verification outcomes stored in ok4444's databases.
• Role-based access controls limiting access to personal data to authorised ok4444 personnel and approved third-party processors who require that access to perform their designated functions.
• Multi-factor authentication for internal administrative access to systems that hold personal data.
• Regular security assessments including vulnerability scanning and penetration testing of the ok4444 platform infrastructure.
• Incident response procedures designed to detect, contain, and remediate data security incidents promptly, and to notify affected players where a breach is likely to result in a high risk to their rights and interests.

9 Your Rights

Depending on your jurisdiction and the applicable data protection framework, you may hold some or all of the following rights in relation to the personal data ok4444 holds about you:

• Right of access: You may request a copy of the personal data ok4444 holds about you, together with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
• Right to rectification: You may request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): In certain circumstances, you may request that ok4444 delete your personal data. This right is subject to ok4444's overriding legal obligations, including AML record-keeping requirements, which may require data to be retained even following an erasure request.
• Right to restriction of processing: You may request that ok4444 restrict the processing of your personal data in defined circumstances, such as where you contest the accuracy of the data or have objected to processing pending verification of ok4444's legitimate grounds.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that ok4444 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on ok4444's legitimate interests, where you believe your interests, rights, and freedoms override those legitimate interests.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact ok4444 via the live chat support channel or by email as set out in Section 12. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests, particularly access or erasure requests.

10 Children's Privacy

The ok4444 platform is strictly intended for adults aged 18 years and older. ok4444 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. If you believe that ok4444 has inadvertently collected personal data from a minor, please contact our support team immediately so that the data can be identified and securely deleted and the relevant account closed.

ok4444 applies mandatory age verification at the point of registration and prior to approving any withdrawal request. Players who cannot demonstrate they are aged 18 or above will have their accounts suspended pending further verification, or permanently closed if verification cannot be completed satisfactorily.

11 Marketing Communications

ok4444 may send you promotional communications by SMS, email, or in-platform notification where you have provided your consent to receive such communications at the time of registration or at any subsequent point. Marketing communications may include information about deposit bonuses, free bet offers, new game launches, seasonal promotions tied to events such as Eid, Pohela Boishakh, IPL, and BPL, and personalised offers based on your gaming preferences.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by ok4444;
• Updating your communication preferences in your account settings dashboard; or
• Contacting ok4444 support via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect the delivery of transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and account verification requests. These transactional messages are not marketing communications and are sent on the basis of contract performance rather than consent.

12 Policy Updates & Contact

ok4444 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where a new category of personal data is collected or a new processing purpose is introduced — ok4444 will publish a notice on the platform and, where practicable, notify affected players via their registered contact details prior to the changes taking effect.

The "Last Updated" date shown at the top of this Policy reflects the date on which the most recent version came into effect. We encourage you to review this Policy periodically to stay informed about how ok4444 handles your personal data. Your continued use of the platform following publication of an updated Policy constitutes your acknowledgement of the changes.

For all privacy-related enquiries, data subject access requests, or complaints regarding ok4444's handling of your personal data, please contact our support team:

ok4444 will acknowledge all privacy enquiries within two business days and will endeavour to resolve all requests within thirty (30) calendar days, subject to complexity and any identity verification requirements.